Shipping Policy

Welcome to Romomart! We are committed to providing a smooth and reliable shopping experience for our customers in Malaysia and around the world.

Order Processing

• Orders are processed within 1-3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During peak seasons or promotional events, processing times may be slightly extended.

Shipping Destinations

We currently ship throughout Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

International shipping may be available for selected destinations.

Estimated Delivery Time

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Fees

Shipping costs are calculated at checkout based on the delivery location and order value.

Free Shipping:

• Free shipping may be available for selected products or promotional campaigns.
• Any applicable free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link.

Customers can also track their orders through our Track Your Order page.

Customs and Import Duties

For international orders, customs duties, taxes, or import fees may apply according to local regulations. These charges are the responsibility of the customer.

Orders delivered within Malaysia generally do not incur additional customs charges.

Delivery Delays

While we strive to deliver orders on time, unexpected delays may occur due to:

• Customs inspections
• Severe weather
• Public holidays
• Courier operational issues
• High order volumes

We appreciate your patience and understanding.

Incorrect Address Information

Please ensure that your shipping address is accurate and complete before placing an order.

Romomart is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution.

Order Changes and Cancellations

Orders may only be modified or canceled within 12 hours of placement.

Once an order has entered processing or shipping, changes or cancellations may no longer be possible.

Contact Us

If you have any questions regarding our Shipping Policy, please contact our customer support team:

Email: support@romomart.com

We are committed to providing excellent service and will do our best to assist you as quickly as possible.

Thank you for shopping with Romomart!