1. Delivery coverage

Romomart delivers to residential addresses, business addresses and participating pickup points across South Africa.

Delivery is available in all nine provinces, subject to courier coverage, product restrictions and the availability of a suitable service for the delivery address.

International or cross-border delivery is not covered by this policy unless an international delivery option is specifically displayed at checkout.

2. Delivery partners

Romomart currently uses the following delivery partners:

  • The Courier Guy for standard home and business deliveries;
  • Fastway Couriers for standard home and business deliveries; and
  • Pargo for pickup-point deliveries and selected returns.

For standard home delivery, Romomart will select The Courier Guy or Fastway based on the destination, parcel size, service availability and expected delivery performance.

Customers do not need to select between The Courier Guy and Fastway at checkout.

3. Order processing

Orders are normally processed within 1–2 business days after successful payment confirmation.

Business days are Monday to Friday, excluding South African public holidays.

Orders placed after the daily processing cutoff, on weekends or on public holidays will begin processing on the next business day.

During major promotions, Black Friday, public holidays or unusually high order volumes, processing may take longer.

4. Delivery options and charges

Standard Home Delivery

Price: R59

Standard Home Delivery is fulfilled by The Courier Guy or Fastway Couriers.

Estimated delivery after dispatch:

  • Major metropolitan and regional areas: 2–5 business days
  • Remote or outlying areas: 3–7 business days

Pargo Pickup Point

Price: R49

Customers may select an available Pargo Pickup Point during checkout.

Estimated delivery after dispatch:

  • Major metropolitan and regional areas: 3–5 business days
  • Remote or outlying areas: 4–7 business days

Pargo availability depends on the customer’s location, parcel dimensions and the selected product.

Free Standard Delivery

Orders with a qualifying subtotal of R699 or more receive free standard delivery.

The qualifying subtotal is calculated after discounts and before delivery charges.

Free delivery applies to the standard delivery option offered at checkout. It does not automatically include express delivery, special handling, oversized-item delivery, remote-area surcharges or other premium services.

5. Large, heavy and oversized products

Large appliances, furniture, power stations and other heavy or oversized products may not qualify for the standard R59 rate, Pargo delivery or the R699 free-delivery offer unless specifically stated on the product page.

The applicable delivery charge and estimated delivery period will be displayed at checkout before payment.

Large products may require an appointment or additional delivery coordination. Customers must ensure that the delivery address has suitable access, including adequate doors, passages, lifts and stairways.

Unless installation is specifically included in the order, delivery does not include installation, assembly, removal of doors or windows, electrical work, plumbing work or removal of an old appliance.

6. Tracking information

Once the order has been dispatched, tracking information will normally be sent by email or SMS.

Tracking updates are supplied by the relevant courier and may take several hours to appear after dispatch.

Customers should use the tracking link provided in the dispatch notification.

7. Pargo collection

When a parcel arrives at the selected Pargo Pickup Point, Pargo will send a collection notification by SMS, email or another available channel.

The customer must collect the parcel within the collection period stated in the notification. A collection code, PIN or proof of identification may be required.

If the parcel is not collected within the stated period, it may be returned to Romomart. Redelivery charges may apply before it can be sent again.

8. Home-delivery requirements

Customers must provide a complete and accurate delivery address, postal code, recipient name and working South African telephone number.

The courier may contact the recipient to confirm the address or arrange delivery.

Someone must be available to accept the parcel during the courier’s delivery hours. If nobody is available, the courier may make another delivery attempt or return the parcel to its local depot or to Romomart.

Additional delivery charges may apply where repeated delivery attempts are required because the recipient was unavailable or the address supplied was incorrect.

9. Address changes

Contact support@romomart.com immediately if you need to change your delivery address.

We cannot guarantee an address change after an order has been packed, dispatched or transferred to the courier.

An address change after dispatch may cause delays or additional courier charges.

10. Delivery estimates and delays

Delivery periods are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Remote or restricted delivery areas;
  • Severe weather or natural events;
  • Road closures or transport disruptions;
  • Public holidays;
  • Courier network delays;
  • Security incidents;
  • Strikes or civil disruption;
  • Incorrect or incomplete delivery information; or
  • Events outside Romomart’s reasonable control.

We will take reasonable steps to keep customers informed of material delays.

Where we cannot fulfil an order within the agreed period or within the period required by applicable law, the customer may cancel and receive the applicable refund.

11. Damaged deliveries

Please inspect the parcel and product as soon as possible after delivery or collection.

If the external packaging is visibly damaged, photograph the package before opening it. For large products, note visible delivery damage with the driver where reasonably possible.

Report damaged, missing or incorrect products to support@romomart.com as soon as reasonably possible, preferably within seven days after delivery.

Include the order number and clear photographs of the parcel, shipping label, packaging and product.

This reporting recommendation does not limit any statutory right available under South African consumer law.

12. Missing or lost parcels

If tracking shows no movement for an unusual period or shows delivery when the parcel has not been received, contact us at support@romomart.com.

Romomart will open an investigation with The Courier Guy, Fastway Couriers or Pargo, as applicable.

Goods remain at Romomart’s risk until they are accepted by the customer or authorised recipient, subject to applicable law.

If a parcel is confirmed lost, Romomart will arrange a replacement or refund as appropriate.

13. Split shipments

Orders containing multiple products may be dispatched in separate parcels.

Where an order is split, the customer may receive more than one tracking number and the parcels may arrive on different days.

The customer will not be charged an additional standard delivery fee solely because Romomart divided the order into multiple shipments.

14. Order cancellation

Contact us as soon as possible if you wish to cancel an order.

If the order has not been dispatched, we will attempt to cancel it and process the appropriate refund.

If the order has already been dispatched, it may need to be delivered or returned through the authorised return process. Return delivery charges may apply where permitted by law.

15. Contact us

For delivery, tracking or damaged-parcel enquiries, contact:

Romomart South Africa Customer Service
Email: support@romomart.com

Please include your order number in all correspondence.