Privacy Policy

Thank you for visiting Romomart. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or use our services.

Our website address is: https://romomart.com.

Information We Collect

When you visit or make a purchase from Romomart, we may collect the following information:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
IP address
Browser type and device information
Website usage and interaction data
Customer service communications

We collect this information to process orders, deliver products, provide customer support, improve our website, prevent fraud, and communicate with you about your order or our services.

How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and tracking updates
Provide customer service and after-sales support
Process returns, refunds, or warranty requests
Improve our website, products, and services
Detect and prevent fraud or unauthorized transactions
Send promotional emails, if you have opted in
Comply with legal, tax, and regulatory obligations

Payment Information

Romomart does not directly store your full credit card details.

Payments are processed securely by third-party payment service providers. These providers may collect and process your payment information according to their own privacy policies and security standards.

Shipping and Fulfillment

To deliver your order, we may share necessary information with shipping carriers, warehouse partners, fulfillment providers, and delivery service providers.

This may include your name, shipping address, phone number, email address, and order details.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.

Cookies may be used for:

Shopping cart functionality
Account login and session management
Website analytics
Advertising and retargeting
Fraud prevention
Customer experience improvements

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly without cookies.

Analytics and Advertising

We may use third-party tools such as Google Analytics, Meta Pixel, TikTok Pixel, or similar advertising technologies to understand website performance, measure advertising effectiveness, and show relevant advertisements.

These third-party services may collect information about your device, browsing behavior, and interaction with our website.

Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send you promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Who We Share Your Information With

We may share your personal information with trusted third parties only when necessary, including:

Payment processors
Shipping carriers
Warehouse and fulfillment providers
Customer service providers
Website hosting providers
Analytics and advertising platforms
Fraud prevention and security service providers
Legal or regulatory authorities, when required by law

We do not sell your personal information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, tax obligations, fraud prevention, and business record keeping.

Order records may be retained for administrative, legal, accounting, and tax purposes.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent for certain uses of your information
Opt out of marketing communications
Ask questions or file a privacy-related complaint

To exercise your privacy rights, please contact us using the information below.

International Data Transfers

Your information may be processed or stored in countries outside your province, territory, or country of residence. These locations may have different privacy laws than your jurisdiction.

When we transfer personal information, we take reasonable steps to protect it in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Romomart is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.