Shipping Policy
Thank you for shopping at Romomart. We are committed to delivering your order quickly and safely across Canada.
Shipping Destinations
We currently ship to most regions across Canada, including but not limited to:
- Ontario
- Quebec
- British Columbia
- Alberta
- Manitoba
- Saskatchewan
- Nova Scotia
- New Brunswick
- Newfoundland and Labrador
- Prince Edward Island
Please note that delivery to remote areas, northern territories, PO Boxes, or certain rural locations may require additional delivery time.
If your location is not available during checkout, please contact us at support@romomart.com.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional events, peak seasons, or holidays, processing times may be slightly longer.
Estimated Delivery Time
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Express Shipping | 2–3 Business Days |
| Remote Area Delivery | 5–10 Business Days |
Delivery times are estimates and may vary depending on the destination, weather conditions, peak shopping seasons, and local courier services.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
🚚 Free Standard Shipping on Orders Over CA$50
Additional shipping fees may apply for remote or hard-to-reach areas.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Taxes, Duties & Import Fees
For orders shipped within Canada, applicable taxes may be calculated at checkout depending on your delivery province or territory.
If your order is shipped from outside Canada, customs duties, import taxes, or brokerage fees may apply depending on Canadian customs regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
Unexpected delays may occur due to:
- Severe weather conditions
- Peak shopping seasons
- Local courier delays
- Remote area delivery limitations
- Customs inspections, if applicable
We appreciate your patience and will assist you in tracking your shipment whenever necessary.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Romomart is not responsible for delays, failed delivery, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
Our support team will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us: