WHAT PAYMENT METHODS DO YOU ACCEPT?

Romomart South Africa currently accepts the following two payment methods:

Stripe — Credit and Debit Card Payment

You can pay securely by credit or debit card through Stripe.

Supported cards may include:

  • Visa
  • Mastercard
  • American Express, where supported
  • Other eligible card brands displayed at checkout

Card availability depends on your card issuer, country and our Stripe account configuration.

Stripe securely processes your payment information. Romomart does not receive or store your complete card number, CVV, PIN or one-time password.

Your bank may require additional verification, such as 3D Secure, an OTP or approval through your banking application.

PayPal

You can also pay securely using your PayPal account.

After selecting PayPal, you will be redirected to PayPal to log in, review the payment details and approve the transaction. Depending on your PayPal account, you may be able to pay using your PayPal balance, linked bank account, credit card or debit card.

PayPal payment options vary according to the customer’s country, account status and available funding sources.

Romomart does not receive your PayPal password or complete card and bank-account information.

Other payment methods

We currently accept payments only through Stripe and PayPal.

We do not currently accept Cash on Delivery, manual bank transfers or cheque payments unless an additional payment option is specifically displayed at checkout.

WHICH CURRENCY WILL I BE CHARGED IN?

All prices and order totals on the Romomart South Africa website are displayed in South African Rand (ZAR).

Stripe payments

Payments completed through Stripe are normally charged in South African Rand.

If your card account is denominated in another currency, your bank or card issuer may convert the payment using its own exchange rate and may charge a foreign-exchange or international transaction fee.

PayPal payments

When paying through PayPal, the final payment amount and transaction currency will be displayed on the PayPal approval page before you confirm payment.

If PayPal or your selected PayPal funding source requires currency conversion, PayPal or your card issuer may apply its own exchange rate and conversion fee.

Please review the final currency, amount and exchange rate displayed by PayPal before approving the transaction.

Romomart does not control exchange rates or fees charged by PayPal, banks or card issuers.

WHEN WILL MY PAYMENT BE CHARGED?

Payment is normally authorised or charged when you complete checkout.

Your order will only be confirmed after Stripe or PayPal reports that the payment has been successfully authorised or completed.

A payment appearing as “pending” on your bank or PayPal account does not necessarily mean that Romomart has received it. Pending authorisations may be released automatically by your bank or payment provider if the transaction is unsuccessful.

WHY WAS MY PAYMENT DECLINED?

A Stripe or PayPal payment may be declined because of:

  • Incorrect card, billing or PayPal account information;
  • Insufficient funds or an exceeded payment limit;
  • An incorrect or expired one-time password;
  • Failure to complete 3D Secure verification;
  • The bank blocking an online, international or unusual transaction;
  • The card or funding source not supporting ZAR payments;
  • PayPal account restrictions;
  • A security or fraud-prevention check;
  • A temporary network or payment-provider problem; or
  • The payment session expiring before completion.

Please check your payment information and try again.

For Stripe card-payment problems, contact your card issuer or try another eligible card.

For PayPal problems, log in to your PayPal account, check for account notifications or select another available PayPal funding source.

WHAT IF I WAS CHARGED BUT DID NOT RECEIVE AN ORDER CONFIRMATION?

Do not repeatedly submit payment if your card or PayPal account appears to have been charged.

First, check whether the transaction is completed or only pending. Also check your spam, junk and promotions folders for the confirmation email.

If you still cannot find the order, contact:

support@romomart.com

Please provide:

  • Your full name;
  • The email address used at checkout;
  • The approximate payment date and time;
  • The amount paid;
  • Whether you used Stripe or PayPal; and
  • The PayPal transaction ID or the last four digits of the card, where applicable.

Never send us your complete card number, CVV, PIN, PayPal password or one-time password.

HOW DO I CHANGE OR MODIFY MY ORDER?

If you notice an error after receiving your order confirmation, contact us as soon as possible at:

support@romomart.com

Please include your order number and clearly describe the requested change.

We may be able to change the delivery address, product, colour, size or quantity before the order has been packed or dispatched.

If the change increases the order total, we may send instructions for paying the difference through an approved payment method.

If the change reduces the order total, the difference will be refunded through the original payment method.

Once the order has been dispatched, we cannot guarantee changes. You may need to receive the order and follow our Returns, Exchanges and Refund Policy.

HOW WILL I RECEIVE MY REFUND?

Approved refunds will be returned through the payment method originally used for the order.

  • Stripe payments will be refunded to the original credit or debit card.
  • PayPal payments will be refunded through PayPal to the original PayPal transaction.

We cannot normally send a refund to a different card, PayPal account or bank account.

After Romomart processes a refund, Stripe, PayPal, your bank or your card issuer may require additional time to credit the funds.

Card refunds commonly take several business days to appear. PayPal refund timing depends on the original funding source and PayPal account status.

Any exchange-rate difference or payment-provider conversion fee is controlled by PayPal, the bank or card issuer and not by Romomart.

WHAT SHOULD I DO IF I DID NOT RECEIVE A CONFIRMATION EMAIL?

Order confirmation emails are normally sent shortly after successful payment.

If you have not received one:

  1. Check your spam, junk and promotions folders;
  2. Confirm that you entered the correct email address;
  3. Log in to your Romomart account and check your order history;
  4. Check whether the Stripe or PayPal payment was completed; and
  5. Contact support@romomart.com if you still cannot find the order.

Please include your order details, but never send sensitive payment credentials.